1. Data Controller
The controller responsible for the personal data collected through this website is:
[FULL LEGAL COMPANY NAME]
Tax ID / CIF: [TAX ID / CIF]
Registered address: [FULL LEGAL ADDRESS]
Email: info@ecoven.com
Telephone: +34 900 123 456
This Privacy Policy explains how ECOVEN collects, uses, stores and protects personal data provided by users of https://ecovenbcn.com/.
2. Applicable legislation
Personal data is processed in accordance with applicable data protection legislation, including Regulation (EU) 2016/679 (General Data Protection Regulation — GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and the Guarantee of Digital Rights.
3. Personal data we collect
We may collect personal data voluntarily provided by users, including:
- Full name.
- Email address.
- Telephone number.
- Information included in messages or enquiries.
- Information relating to the requested service.
- Any other information the user chooses to provide.
Certain technical and browsing information may also be collected through cookies or similar technologies, in accordance with our Cookie Policy.
4. Purposes of processing
Personal data may be processed for the following purposes:
- Responding to enquiries and requests submitted through the website.
- Preparing and providing requested quotations.
- Contacting users regarding requested services.
- Managing visits, technical consultations and services relating to windows, glazing, installation and other ECOVEN services.
- Managing relationships with customers and prospective customers.
- Complying with applicable legal obligations.
- Preventing fraudulent or improper use of the website.
- Improving the functionality, security and user experience of the website.
Personal data will not be used for purposes incompatible with those described in this Privacy Policy.
5. Legal basis for processing
Depending on the circumstances, processing may be based on:
- The user’s consent.
- Taking pre-contractual steps at the user’s request.
- Performance of a contract.
- Compliance with a legal obligation.
- The legitimate interests of the controller, where applicable and where such interests do not override the rights and interests of the user.
Where processing is based on consent, the user may withdraw that consent at any time.
6. Disclosure of personal data
ECOVEN does not sell or rent users’ personal data.
Personal data may only be disclosed to third parties where necessary to provide a requested service, comply with a legal obligation, or where the user’s consent is required and has been provided.
We may use external service providers acting as data processors, such as web hosting providers, email service providers, contact-management tools, technical maintenance providers or other suppliers necessary for operating the website.
Such providers may only process personal data in accordance with applicable instructions and legal requirements.
7. International data transfers
Where service providers used by ECOVEN involve the transfer of personal data outside the European Economic Area, such transfers will be carried out in accordance with the safeguards required by applicable data protection legislation.
8. Data retention
Personal data will be retained for as long as necessary to fulfil the purpose for which it was collected.
Where a contractual or commercial relationship exists, data may be retained for the duration necessary to manage that relationship and thereafter for the periods required by applicable legal obligations.
Where processing is based on consent, data will generally be retained until the user withdraws consent or requests deletion, subject to any applicable legal retention requirements.
9. User rights
Where applicable, users have the following rights:
- Right of access to their personal data.
- Right to rectification of inaccurate data.
- Right to erasure.
- Right to restriction of processing.
- Right to object to processing.
- Right to data portability.
- Right to withdraw consent where processing is based on consent.
- Right not to be subject to a decision based solely on automated processing where the relevant legal conditions apply.
To exercise these rights, users may contact:
The request should identify the right being exercised and, where necessary, provide sufficient information to verify the identity of the requester.
The exercise of these rights is generally free of charge, in accordance with applicable legislation.
10. Right to lodge a complaint
If a user believes that the processing of their personal data violates applicable data protection legislation, they may lodge a complaint with the competent supervisory authority, including the Spanish Data Protection Agency (AEPD).
11. Security
ECOVEN implements appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, destruction, alteration or improper disclosure.
However, no Internet transmission or storage system can guarantee absolute security.
12. Children
This website is not specifically directed at children.
We do not knowingly collect personal data from children where there is no appropriate legal basis for doing so.
13. Cookies
This website may use cookies and similar technologies.
The use of cookies is governed by our Cookie Policy, which explains which cookies are used, their purposes and how users can manage their preferences.
14. Third-party websites
This website may contain links to third-party websites. ECOVEN is not responsible for the privacy policies, content or practices of such websites.
We recommend reviewing the privacy policies of third-party websites before providing them with personal data.
15. Changes to this Privacy Policy
ECOVEN may update this Privacy Policy when necessary to reflect legal, technical or service-related changes.
The updated version will be published on this page and will indicate the date of the latest update.
Last updated: September 22, 2026.