1. Website operator
This website, https://ecovenbcn.com/, is operated by:
[FULL LEGAL COMPANY NAME]
Tax ID / CIF: [TAX ID / CIF]
Registered office: [FULL LEGAL ADDRESS]
Email: info@ecoven.com
Telephone: +34 900 123 456
Hereinafter, the website operator shall be referred to as “ECOVEN”.
2. Purpose
These Terms and Conditions govern access to and use of the ECOVEN website, as well as the conditions applicable to enquiries, quotation requests and communications submitted through the website.
ECOVEN provides services relating to the design, supply, installation and/or renovation of windows, glazing and other related enclosure and installation solutions, according to the services available from time to time.
By accessing or using the website, the user agrees to these Terms and Conditions.
3. Website information
The information published on the website is provided for general and informational purposes.
Images, photographs, descriptions, colours, dimensions, materials and other representations of products or projects may be illustrative and may not exactly represent the final result of an individual installation.
The final specifications of a product or service will be determined by the quotation, technical specifications, contract and/or other documentation accepted between ECOVEN and the customer.
4. Enquiries and quotations
The contact and quotation forms allow users to contact ECOVEN and request information about its services.
Submitting a form or quotation request does not by itself constitute a contract and does not oblige ECOVEN to provide the requested service.
Where appropriate, ECOVEN will prepare a specific quotation or proposal based on the customer’s requirements, project characteristics, measurements, materials, installation conditions and other relevant factors.
The quotation may specify the price, scope of works, materials, estimated timeframes and other applicable conditions.
A service contract will be considered concluded when the relevant quotation or proposal has been accepted in accordance with the conditions stated in that document or in the applicable contractual documentation.
5. Prices and quotations
Prices published or indicated on the website, where applicable, may be indicative.
The final price of a project may depend on factors including:
- Dimensions and characteristics of openings.
- Type and configuration of windows.
- Materials and finishes.
- Type of glazing.
- Accessories and additional components.
- Building conditions.
- Required preparatory work.
- Installation complexity.
- Transport and logistics.
- Removal of existing elements.
- Any additional work agreed with the customer.
The final price shall be the price stated in the quotation or contract accepted by the customer.
6. Measurements and information provided by the customer
To prepare a quotation or carry out an installation, ECOVEN may require information, photographs, measurements or access to the installation site.
The customer is responsible for providing accurate and sufficient information.
Where final measurements are carried out by ECOVEN or by a professional appointed by ECOVEN, those measurements will be used for manufacturing and installation, subject to the project conditions.
7. Installation and timeframes
Timeframes communicated by ECOVEN are estimates unless a specific timeframe has expressly been agreed in writing as binding.
Timeframes may be affected by circumstances beyond ECOVEN’s reasonable control, including:
- Manufacturer or supplier delays.
- Material availability.
- Weather conditions.
- Building access restrictions.
- Preliminary works or work carried out by other professionals.
- Changes requested by the customer.
- Force majeure events.
ECOVEN will inform the customer when a significant delay affects the project.
8. Customer obligations
The customer agrees to:
- Provide accurate and complete information.
- Provide access to the work site when required.
- Inform ECOVEN of any circumstances that may affect the installation.
- Obtain any permits or authorisations that are the customer’s responsibility, where applicable.
- Comply with the agreed payment terms.
- Follow the use and maintenance instructions provided after installation.
9. Changes to the project
Any changes requested by the customer after acceptance of a quotation may result in changes to the price, materials or completion timeframe.
Additional work must be communicated to and, where necessary, approved by the customer before it is carried out.
10. Acceptance and payment
Applicable payment terms will be stated in the relevant quotation or contract.
ECOVEN may require an initial payment, partial payments or payment of the outstanding balance in accordance with the agreed terms.
Failure to make payment may result in suspension of works or orders, without prejudice to any rights ECOVEN may have under applicable law and the contract.
11. Warranties and conformity
Products and services supplied by ECOVEN are subject to the warranties and statutory rights provided by applicable law and, where applicable, any additional warranties stated in the quotation or contract.
Claims relating to an installation or product must be notified to ECOVEN within the applicable legal periods.
12. Intellectual and industrial property
All website content, including text, photographs, graphics, logos, designs, videos, visual elements, trademarks and other materials, is protected by applicable intellectual and industrial property laws.
Except where legally permitted or expressly authorised in writing, copying, reproducing, modifying, distributing, publishing or commercially using such content is prohibited.
13. Proper use of the website
Users agree to use the website lawfully and in accordance with these Terms and Conditions.
Users must not use the website to:
- Carry out unlawful activities.
- Introduce viruses, malware or other harmful elements.
- Attempt to gain unauthorised access to systems.
- Interfere with the operation of the website.
- Submit false, fraudulent or abusive information through forms.
- Infringe the rights of third parties.
14. Website availability
ECOVEN will make reasonable efforts to keep the website available and functioning properly.
However, ECOVEN does not guarantee that the website will always be available or free from errors, interruptions or technical incidents.
ECOVEN may modify, update, suspend or remove website content or functionality where necessary.
15. Third-party links
The website may contain links to third-party websites.
These links are provided for informational purposes, and ECOVEN is not responsible for the content, availability, security or policies of third-party websites.
16. Data protection
The processing of users’ personal data is governed by ECOVEN’s Privacy Policy.
Users may consult the Privacy Policy for information regarding the collection, use, retention and protection of their personal data.
17. Limitation of liability
ECOVEN shall be liable in accordance with applicable law.
Nothing in these Terms and Conditions is intended to exclude or limit rights that cannot legally be excluded or limited, particularly rights granted to consumers under applicable legislation.
18. Applicable law
These Terms and Conditions shall be governed by Spanish law, without prejudice to any mandatory rights that may apply to consumers under applicable legislation.
In the event of a dispute, the parties may use available alternative dispute-resolution mechanisms and, where necessary, refer the matter to the competent courts in accordance with applicable law.
19. Amendments
ECOVEN may update these Terms and Conditions where necessary.
The current version shall be the version published on this page and will indicate the date of the latest update.
Last updated: September 22, 2026.